Refund policy

Return & Refund Policy

Last Updated:  06 June 2026

Welcome to SnoozeBerry, a brand of BEAN OF INDIA GLOBAL EXIM LLP. We strive to provide high-quality bedding, baby essentials, and home comfort products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns only under the following circumstances:

  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect item.
  • The product has a manufacturing defect.

To be eligible for a return, the item must:

  • Be unused and unwashed.
  • Be in its original packaging.
  • Include all tags, labels, accessories, and invoices.
  • Be reported within 7 days of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following products are generally not eligible for return unless received damaged, defective, or incorrect:

  • Used bedsheets
  • Used pillow covers
  • Used cushion covers
  • Towels
  • Baby bedding products
  • Baby essentials
  • Bathrobes
  • Customized or personalized products
  • Clearance or sale items (unless defective)

3. How to Request a Return

To initiate a return, please contact us with:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return
  • Photos or videos showing the issue

Contact Details

SnoozeBerry Customer Support

Phone: +91 8086000135

Website: snoozeberry.in

Requests submitted without supporting evidence may require additional verification.

4. Return Approval Process

Once your request is received:

  1. Our team will review the details.
  2. Additional information may be requested if necessary.
  3. If approved, return instructions will be provided.
  4. Returned products may undergo quality inspection before refund approval.

SnoozeBerry reserves the right to reject return requests that do not meet the eligibility criteria.

5. Refund Policy

After the returned item is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Processing times may vary depending on banks, payment gateways, and financial institutions.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Share clear photos or videos of the product and packaging.
  • Our support team will assist with replacement or refund options.

7. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been packed or dispatched, cancellation may not be possible.

If cancellation is approved before shipment, a full refund will be initiated.

8. Shipping Charges

  • Original shipping charges, if any, are generally non-refundable.
  • In cases where the error is on our part (wrong item, damaged item, manufacturing defect), return shipping costs may be covered by SnoozeBerry.

9. Refund Processing Time

After approval:

  • Razorpay, UPI, Wallets: Usually within 3–7 business days.
  • Credit/Debit Cards: Usually within 5–10 business days.
  • Net Banking: Subject to banking timelines.

Actual refund timelines may vary based on the payment provider.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

SnoozeBerry
A Brand of BEAN OF INDIA GLOBAL EXIM LLP

Address:

Adenz Arcade IV, 300 III,
Kakkattupara Road, Opp. St Peter's College New Block,
Kolenchery, Aikaranad South,
Kerala – 682311, India

Phone: +91 8086000135

Website: snoozeberry.in

Sleep Better. Live Softer. 🌙💜

At SnoozeBerry, customer satisfaction is our priority. We are committed to resolving issues fairly and providing a trusted shopping experience for every customer.